Once your order has been placed, we are unable to make any changes to your order before we dispatch. This includes changing products, canceling the order, adding a discount code, or changing the shipping method.

Please note, we do our best to get your order out in a timely manner, but we have no control once your package leaves our facility. Once your order has shipped we are not responsible for the time it takes to get to you. Please allow extra time to receive your shipment. We appreciate your patience.

Each product we offer is made in micro-batches, hand-poured, boxed, and packaged with love and intention for ultimate experience and efficacy. Packages typically ship within 1-4 business days of your order confirmation. Orders placed after 9:30 a.m. PST will most likely go out the following day. We are closed on weekends and holidays. You will receive your tracking information in your shipping confirmation email from shop@thegoldensecrets.com, which will be sent once your order is dispatched.

INTERNATIONAL ORDERS

In an effort to make international shipping seamless, we may collect duties and import taxes at checkout, depending on the country and order value to help ensure your package is delivered safely to you with minimal unexpected fees. We recommend contacting your local customs office prior to placing your order as international shipping and customs policies vary widely from country to country and you might be charged once your package arrives in your country. Please use discount code: INTERNATIONAL20 to help offset any possible extra shipping costs. We are not responsible for any unexpected fees that may occur once your package has arrived in your country. If you choose not to pay the fees that your country requires, then your package will be abandoned and not eligible for a refund. 

Please note, taxes and duties are not included in refunds.

*For customers placing international orders during a sitewide promotion, please note, all international orders must meet the qualifying amount in USD to receive the promotional discount.

Please also see our Return Policy page HERE 

GREEN SHIPPING PROTECTION

For about 2% of your cart value you can add Green Shipping Protection to your order to protect your package if it is lost, stolen, or damaged plus it offsets 100% of the carbon emissions associated with your order. Offering shipping protection in a sustainable way that protects you and the planet. If the shipping carrier confirms your package has been delivered, we cannot be held responsible for any theft that occurs after delivery. To safeguard your purchase, we highly recommend adding shipping protection, which covers both loss and theft.