We hope you love your purchase, but we realize that choosing a product and a scent is very personal and determined by your individual body chemistry. All of our products are in their natural state, free of synthetic fragrances and toxins, the way nature intended for us to receive her gifts. This means that although our formulas remain the same, there may be slight variations in color, scent, and viscosity based on the season and harvest. Our small batch process ensures that you will be getting the most recent batch to best align with your current disposition.

We always recommend patch testing prior to use and after applying your new product, wait a few minutes and give it time to adapt and breathe. If you are not happy with the outcome, put it aside and try it at a later time. As the seasons change, along with your ever evolving body chemistry, you may respond differently at a later time.

Everyone's body chemistry is different and is influenced by diet, hormones, weather, and lifestyle. This is why the same fragrance can smell different on each person and during different times of the year. This also explains why some people may love a scent, while others may not.

We realize that although our products are natural, organic, and non-toxic, they still might not be for everyone. 99.9% of the time our products are suitable for all skin types, but we cannot anticipate unknown allergies or body chemistry reactions to certain ingredients. As stated on our site, at checkout, and in your confirmation email, due to our artisan process we cannot accept returns

We recommend storing your products in a cool, dark place, out of direct sun or humidity, to maintain freshness and achieve maximum shelf life. You can refrigerate the oils and mists to further prolong freshness. Keep in mind, the Heal All Oil, Womb Wisdom, and Illuminating Cleansing Oil could coagulate in cold temperatures, so bring it to room temperature before using.

When it comes to our natural skincare products, it is not uncommon for your skin to go through a purging process, as the barrier of your skin heals, especially if your skin is used to conventional skincare. Once your skin detoxes from your previous skincare, your new, radiant, luminous skin will reveal itself.

We recommend using our products exclusively for a few weeks to truly harness their potential and allow your skin time to gently transition into its new, radiant, and healthy state. 

We are always available if you need personal assistance. Simply tap the chat button on the bottom right corner of our website or email us at shop@thegoldensecrets.com

You can find more info on our FAQ page.